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20 Least Reliable New Cars

Owners report on problems with their own words

Last updated: October 20, 2015

 

We analyzed data on more than 740,000 vehicles from our 2015 reliability survey, …we bring the complaints to life, by sharing the the words most-often included in owner quotes on the 20 least-reliable new cars.

 

The problems noted here were nearly all fixed under warranty, but sometimes these repairs required several visits to the dealer or involved lengthy delays.

 

All of these problems occurred in the 12 months prior from the date of the survey. Vehicles included here had been on the road from a few months to about three years, but their design was essentially similar to 2016 models.

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The cars are listed in order of predicted reliability scores with the most-troublesome first

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1. Fiat 500L*

Radio replaced. Display-screen froze. Backup camera failed. Voice commands ignored. Battery failed. Erratic shifting. Gears won’t engage. Transmission needed reprogramming. Turbo unit replaced. Engine replaced. Running lights burned out. Front tie rod broke. Tire-pressure monitor sensor malfunctioned.

 

2. Ford Fiesta

Clutch needed adjustment or replacement. Gearbox jumps out of gear. Rough, noisy, jerky, or delayed shifts of automatic. Transmission reprogrammed or replaced. Fuel pump failure. Rattles. Loose trim.

 

4. Jeep Cherokee

Rough, jerky or erratic shifts. Transmission needed reprogramming, sometimes more than once, or replacement. Engine computer reprogrammed or replaced. Faulty navigation system. Backup camera failed. Touch-screen froze. Oil leak. Dashboard squeaks. Faulty ball joints. Driveline vibration. Loose weather stripping. Sunroof, seat, dash, or lift-gate rattles.

 

9. Nissan Pathfinder

Passenger-side airbag warning light stays on. Vibrations or jerks from driveline. Transmission slipping. Transmission replaced. Intermittent image from rear camera. Battery drain with car off. Rear seat heaters failed. Loose trim and molding.

 

11. Ford Focus

Clutch replacement. Engine knock. Rough, jerky, or delayed shifts. Transmission reprogrammed. “Sketchy” phone pairing. Display screen freeze. No audio. SYNC software revision.

 

17. Acura TLX

Transmission hesitates, shifts abruptly or roughly; some gearboxes were reprogrammed or replaced. Voice-command not responsive. Phone-pairing difficult.

 

18. Hyundai Genesis Coupe

Touch screen froze. Excessive wind noise. Rattles. Transmission replaced. A/C compressor replaced.

 

20. Mercedes-Benz C-Class*

Infotainment system controller failed. Display-screen froze. Power steering failure. Rattles. Stalled at idle.